How we work
A useful route.
No hard sell.
Cavity Wall Advice is run by Better Home Hub Ltd. We explain the official routes, collect the facts a specialist needs, and Better Home Hub makes an introduction only where it fits.
The principle
Diagnosis before demolition.
A damp patch is not a removal specification. A crack is not proof of failed wall ties. Our job is to help you organise evidence, understand the possible next steps and reach suitable independent expertise.
You describe the trigger
Choose the closest concern and tell us whether it came from something you noticed, a home survey, a lender or previous installation work.
Two short steps build a useful brief
What you need, how much of the house is affected, the address and any report wording in your own words make an enquiry useful without asking you to diagnose the wall yourself.
Better Home Hub reviews it
Better Home Hub reads your enquiry and may introduce a relevant independent specialist. Some problems are better started with the installer, guarantee provider or scheme route, which can cost nothing; our guides explain how to use them.
You choose whether to proceed
An introduced specialist is independent of Cavity Wall Advice and Better Home Hub, and responsible for their own advice, inspections, terms and work. You are not obliged to instruct them.
Commercial transparency
How the free service is funded
Better Home Hub Ltd, which runs this site, may receive an introduction fee from a participating specialist if it passes them your enquiry. That is why the form asks for enough information to make the introduction relevant. Using the site and sending an enquiry costs you nothing.
Payment does not make a specialist our employee and does not guarantee a lender outcome. Always review the specialist’s credentials, scope, price, terms and insurance for yourself.
What we do
- Publish source-linked homeowner guidance
- Structure your enquiry
- Signpost official complaint routes
- Pass your enquiry to Better Home Hub
What we do not do
- Diagnose from one photograph
- Guarantee mortgage acceptance
- Claim every installation needs removal
- Hide the lead-generation relationship
What to check yourself
- Qualifications and trade memberships
- Written diagnosis and scope
- Insurance and guarantee terms
- Who is responsible for each decision